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Zipato support center Topic Problem Uncategorized

I no longer have acces to the security folder after reboot zipabox

Michel Chelmy shared this problem ago

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Hello,

After reboot zipabox, I don't have acces to security folder, when i write pin code the message : "Edit secirity settings to create alarm" appear

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I have upgraded to firmware 0.9.999, cleared and recreated the configuration, rebooted, resetted the zipabox, without effect

Can you help me

Regards

The same problem 0

Replies (8)

Sebastian Popovic ●

Just click this EDIT button, click save and synchronize. You deleted all the partitions.

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Michel Chelmy ●

Hi Sebastian,

Where is the EDIT button ?

The "Edit security settings to create alarm" as no effect

Regards

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Sebastian Popovic ●

did you try to refresh the screen (CTRL+F5) and synchronize afterwareds?

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Michel Chelmy ●

I refresh the screen with CTRL-F5 and synchronize without effect

Is it possible to factory reset the zipabox

regards

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gregb77 ●

Hello

I have exctly the same problem, after deleted an user.

Now, it's impossible to come back to the security module.

I tried to CTRL-F5 and synchronize without effect to.

I need to use my alarm.

Please, anobody could hel me ?

Thanks a lot

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gregb77 ●

So, it's surprising because we can activate/desactivate alarm with keypad... but impossible to go to the module.

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Sebastian Popovic ●

gregb77 wrote:

So, it's surprising because we can activate/desactivate alarm with keypad... but impossible to go to the module.

Can you please open the ticket at support.zipato.com. Use your zipato username/password. We will fix this issue soon.

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Sebastian Popovic ●

gregb77 wrote:

So, it's surprising because we can activate/desactivate alarm with keypad... but impossible to go to the module.

Can you please open the ticket at support.zipato.com. Use your zipato username/password. We will fix this issue soon.

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