Impossible to access my.zipato.com

Bad Wolf shared this problem 11 years ago
Solved

Dear Zipato support,


Since 1 hour ago I'm unable to access the Dashboard.

I don't think this is a login/password issue but a server-side issue.


Can you investigate?


Best Regards

Replies (6)

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I have the same experience. Tested with the VPN-connection from the office; same thing. Then used 2 different website-monitoring websites with servers around the globe: not working. So it's definitely a server-side issue. Hope they will solve it soon.

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I was in the same situation.

But seems to be OK now.

Definitely it would be a great feature to have a server status available at ZIPATO homepage...

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Seems to be solved.

Can we have an explanation ?

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There was some cash issue on the server which affected some customers. It is solved after restarting the server (automatic restart was off, as for some tests). Sorry for inconvenience.

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Thanks a lot for the update.

I think I wouldn't even notice the issue if I wasn't logged in at that time.


BTW, I experience strange things since : modifications on rules are not taken in account. Even after resets, now I deleted every rules and recreated some, nothing.

A TCPDUMP on the sync flow reveled an interesting compilation exception, even if Puzzle tells "Rules synchronized successfully." :

{"jsonrpc":"2.0","id":"6729093780637667306","error":{"code":0,"message":"Java.compiler.failed","data":{"exceptionTypeName":"hr.chus.plus.zipato.model.exception.ZipatoException","message":"Java.compiler.failed"}}}


Should I open a new case by email or directly on the community ?


Regards,

Jean

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