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Problem registering Range Extender

Frank Fattori shared this problem 10 years ago
Known

Hello, I have an Aeotec Z-wave Range Extender module. it's a Europe spec device, which should be compatible with my new Zipabox... I press "join" and on the device I press it's button, but I do not get acknowledgement.

Pleasecan you advise what the issue might be? any help to get it to link together?

my user ID "franklydude@gmail.com"

do you need my zipabox serial number to investigate. It's firmware is uptodate according to dashboard.

thanks in anticipation of your help

Replies (5)

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Here's some info:

http://maison-de-geek.com/2013/12/test-repeteur-zwave-aeon-lab-aeo_dsd37/


Did you join it very close to the box?

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HeroS - http://www.domotica-blog.nl wrote:

Here's some info:

http://maison-de-geek.com/2013/12/test-repeteur-zwave-aeon-lab-aeo_dsd37/


Did you join it very close to the box?

I've tried it very close to Zipabox, and some distance away, no difference.

This problem request has been moved to "known" so perhaps the Zipato engineers are aware of the problem? it's be nice if someone could say!

rgds Frank

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Contact support about this.


support@zipato.com of support.zipato.com


and please post the answer/reply here.

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Maybe problem has gone away. Perhaps button-switch on range extender was not working properly.... I tried again, pressed it hard many times in quick succession, and it associated, stopped blinking....

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ok great!

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