Problem with connecting the device Light Switch 3CH

Marek Kaczmarczyk shared this idea 9 months ago
Completed

Hi,


I have a problem with connecting the device Light Switch 3CH Z WALL 868.4 MHZ EU (NEO Coolcam), model: NAS-SC03ZE

https://pl.aliexpress.com/item/4000138419763.html?spm=a2g0o.productlist.0.0.2ec678505ZztJL&algo_pvid=8f6e2e92-c3b7-4cad-97f4-6c7db2895f49&algo_expid=8f6e2e92-c3b7-4cad-97f4-6c7db2895f49-0&btsid=b163341d-09d4-4b34-9c3e-40e02690a652&ws_ab_test=searchweb0_0,searchweb201602_8,searchweb201603_53

Other devices from this manufacturer (1 CH and 2 CH) connect correctly. The problem is with a 3 channel device. Steps 1 and 2 on the controller are performed correctly, the device is detected, the problem starts at step 3 [Joining device ...] - the system counts down from 60 seconds to 0, the device is not added and the message "Please tap to try again". Closely checked from the controller. Please help

Comments (1)

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Hi

it seems as device's descriptor problem - please submit this issue in our ticketing system and our Support team will check it and add its descriptor if necessary.