Push notifications on V2

Gerardo A. shared this idea 46 days ago
In Progress

Hi !

Since a few days I dont' receive any push notification, is this a general issue? any one with same problem?

Thanks !

Comments (23)

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Hello,


which app or device are you not getting the push notifications on? iOS, Android or a Zipatile?

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I have had this issue, in my case is related to the app, try flushing the cache of the app in your phone and see if that works.

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Zipatile V2 device and IOS phone where I use to get my push notifications

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Came here for support for the same problem. I don’t recieve push messages anymore since a couple days on IOS with a Zipabox 1

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I have the same problem, zipatile+IOS.

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Same here

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Same for me on IOS with a ZIPABOX 1

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Same here... 3 days and not a single response on what’s going on? Please tell us something.

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I submitted a ticket and got a respons that they knew about the problem and they are working on a solution...

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Any news on this? too much time to fix it,.. without push messages, the alarm is not useful

Thanks

Gerardo

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I'm totally agree with Gerardo, the push message are a key functionality of the alarm. It's not the first time we have this kind of bug. Please support team have a quick look on this problem. Thanks. Denis

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Any solution yet?

My security and safety system isn’t working properly right now...

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Ale, Zipato, where are you? Answer us!

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Hi Folks, Push isnt working on Apple Devices due an expired Certificate....they are working on it.


regards Helle

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Why does zipato not inform us of this?

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17 days to find out it’s a certificate? I try to stay constructive....

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Hi Guys,

This is unbelievable, weeks without any information about this important problem, please inform to your customers about the problem and timeframe for its solution

Thanks in advance

Gerardo

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Hi,


Is there a timeline?


I don’t gat any feedback and the alarm doesn’t work.

This is a huge problem.

I hope that will be solved soon.

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This is ridiculous...

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Zipato, could you please let us know, at least, whether the fix will be available in months or weeks? This feature is a sensitive one, without push we have not any alarm, especially during vacation time :-(

Thanks in advance

Gerardo

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Yes. The experts must be able to estimate how long it will take to fix a missing certificate!?

Is there a risk that this is a cost that is too big to spend on old V2 users who doesn't generate any incoming cash anymore?

Hopefully it is only delayed because of summer holidays. 😎

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Dear zipato team, we ask you to give us an answer, when are you planning to fix the push notification function? Since many signaling rules depend on this: a leak alarm, a fire alarm, a door open-close alarm, etc. We cannot use the full functionality of the devices we purchased. Perhaps many have chosen zipato devices because of these functions, but now these functions do not work and we cannot get an answer for more than 40 days, whether they will work and when.

Thanks in advance.

Dima.

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same here. No more push notifications on zipato 1