SECURITY. LAW. DATA PROTECTION.

William Noël shared this question 8 years ago
Answered

Hi,


Using a box to secure the house is absolutely not a trivial subject.

The Zipabox is a beautiful and affordable solution. However, the box requires a setting in the cloud and employees zipato potentially have the ability to know everything about setting our house (vacancy, installed modules, cameras, ...).


I am not saying that we should not trust the Zipato team. However, all the data of all homes equipped with are centralized on servers under Zipato's control. Our accounts are protected by a password but we don't have guarantees that passwords are encrypted or that the developers can't see decrypted.

- The French (or other) law does not protect us abroad managed data.

- The French government is not committed Zipato that is certified as a trusted company.

Of course a burglary is mainly a problem of insurance and not a "who is your security company?" question but I prefer not to take any risks.

From my point of view. A real security system must be really private in terms of configuration. So a Cloud based system can't be a strong secure system because someone else can access to our data and we can't be perfectly ensure that is not the case.

So, In my case, I see Zipabox 'secutity' as a good option to manage alarms in case of fire, flood, forgotten open door , etc. BUT NOT for intrusion which must have its own autonomous system.

What is the opinion of the community?

What is the point of view of Sebastian POPOVIC (CEO) ?

Best Regards,

William

Best Answer
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We are well aware of this issue. This is why we have a SECURITY PIN integrated in our system. SECURITY PIN is stored LOCALLY ON THE ZIPABOX and it is encrypted so operator (in this case Zipato) is not able to access to security partition or ARM/DISARM the system without customers knowledge.


In my opinion Zipato is perfect way to protect your home from burglary as it is the ONLY way for customer to create himself a various protection tricks which will be only known by him (not installer, or monitoring station).


As for the French law and French government you are completely wrong. French government doesn't confirm manufacturers but installers. Most of the world wide market leaders are not confirmed by French government.

Replies (4)

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We are well aware of this issue. This is why we have a SECURITY PIN integrated in our system. SECURITY PIN is stored LOCALLY ON THE ZIPABOX and it is encrypted so operator (in this case Zipato) is not able to access to security partition or ARM/DISARM the system without customers knowledge.


In my opinion Zipato is perfect way to protect your home from burglary as it is the ONLY way for customer to create himself a various protection tricks which will be only known by him (not installer, or monitoring station).


As for the French law and French government you are completely wrong. French government doesn't confirm manufacturers but installers. Most of the world wide market leaders are not confirmed by French government.

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Dear Sebastian,

You're right. installers are confirmed, not manufacturer.

That's good to know about Security PIN.

Maybe I'm wrong again, but I didn't found any information about "How Zipato is secure?" and "How it works?".

The help in the Control Center is not detailed enough.

As your website has a page about "Privacy Policy" (http://www.zipato.com/default.aspx?id=1164), you could have the same about zipato technology and your commitments concerning customer's data.

Is it available somewhere in case I have not seen?

I just need to be reassured. Thank you for your feedback.


Regards,

William

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i don't know how delete a comment. sorry!

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Actually the privacy policy which you are mentioning is related to both our web and our online services.

Unfortunately, we don't have any proper "how to" yet, but we are currently working on some.


Exactly these kind of issues we see as our biggest competitive attachment. For example, access to our cloud system goes through https, than you need to enter you PIN in order to protect your alarm panel from cloud operator, than your box allows you to see it's arm/disarm or see it's status through encrypted connection. There was a lot of thinking about how to protect customer and it's data...

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