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Security module problem

Jean-Marc Guyot shared this problem 5 years ago
Known

Hi,

I had last night many problems with the security module : ghost detections on different input from Security module. For exemple, on Z6 i had in first breach alarm and after a tampered alarme. but on Z6 i have only a dry contact !! after 2 minutes the modules go into crazy mode with many detections tampered and breach.. Only way to stop will be power off. After reboot and alarm enable, i had the same problem half an hour after... Nice Night ! Have you got an explanation about tampered message and breach message ? i can send you the log. In addition, the log from the Z6 input was clear : no detection.

thnaks for your return


JM Guyot

Comments (2)

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Hi JM,


Please open a ticket at support.zipato.com with your Zipabox serial number and we will investigate.


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Thanks,

Tom

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I installed a security zone module for a friend on his zipabox about two months ago

On the input one a door contact, on the inputs two and three two radars connected wired

Three identical messages received by email while the alarm has not been activated

Read very carefully, this is a very important alarm message.


Your Zipato with serial number 01272D1A0E01DDD8 reported:

Zone: Entrée in partition Alarme Maison was tampered

Details:


Message: tripped
Partition: Alarme Maison
Armed: DISARMED
Tripped: true
TripType: TAMPER
Zone: Entrée
Zone UUID: fd894cd4-55f8-4619-9a62-6bcd1235f209
Endpoint: Security module zone 1
Attribute: STATE
State: ACTIVE
Cheers.