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Zipato support center Topic Question Uncategorized

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Tags Sync, Synchronization, Rules

Sync issues??

Alberto Macias shared this question ago

Need Answer

Is anyone experiencing problems to sync their controllers, either rules or device sync? since yesterday night I have been having issues, I'm running 1.1.38 in all devices.

The same question

Replies (7)

Alberto Macias ●

Update, seems that the problem is isolated to my zipabox, my zipatiles do sync...

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Naarz ●

I´ve been having issues with syncing rules.

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TBerger ●

My Zipatile does not sync.

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Alberto Macias ●

My Zipabox does not sync even from the API, also the response from the server is NULL, normally even if it fails it will give you a response.

Files:

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Michael Roettgen ●

Same here will open a ticket to the support ...

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Sebastian Popovic ●

We are working on this issue already, and it will be solved soon.

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Alberto Macias ●

Is someone experimenting sync issues again? I have problems to sync my Zipabox, even from the API. My zipatiles seem to be syncing OK.

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Pablo ●

Myself! Really many trials to sync rules or the rest for few days already

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Alberto Macias ●

Hey Pablo,

One question, do you have a Virtual Alarm Set with Zones?? could you check your zones to see if they are "empty" (without a sensor configured in the zone). I spent some time checking my Zipabox trying to find for invalid rules, unkown devices or other problems and I found all my zones from my virtual alarm were "empty" don't know the reason why, I reconfigured them saved and synced (zipabox rebooted) then synced again without problems.

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Pablo ●

Hello Alberto,

I do have a Virtual Alarm, but it has only the dummy zone by default and everything is dissarmed. My intention is (was?) to connnect my Paradox alarm but there is a Zipato recognized bug that is not allowing this, and I am waiting for an answer from 15th May for this bug to be solved. I have changed nothing on the config of the virtual alarm, so I discard sync problems are related with this.

Regarding rules, I am building one which is invalid for the moment, but this is only 2-3 days ago and my sync problems are comming from before. So cannot be this neither.

Tried rebooting the Tile also with no sucess. As this issue has appeared suddendly and don't know why, I am hopping it will dissapear on the same way. For the moment if I insist, finally it syncs. So no major problem if it is temporary :)

Thanks for your concerns

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quizzical ●

I had issues and opened a ticket.

Zipato answered that they had some server issues.

My problem is solved now.

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