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Sync Problems = Router Problems?

Michael Rauch shared this problem 2 years ago
Known

hello,


i have real difficults to get my zipabox working right.

somehow the webinterface and the cloud and the sensors do not communicate right.


a) not all data is transmitted when I sync (f.e. keys tags: I had to do it 10 times to get 4 key tags included)

b) data gets lost when i sync again after including a new sensor


maybe the problem is with the router (?) / firewall?

(details: I live in the NL, internet by ziggo, router: Technicolor TC7210)


Can you help me?

thx

Comments (3)

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also on Zipatile - virtual weather station no update, no including of new sensors, sync problems ...


Router or cloud problems i think...

br

Christian

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I know right now they are making a lot of changes on the server due rebalancing and update so there are a lot of issues about accessibility, sync, boxes slow or rebooting. Give them a couple days or open a ticket on zipato support.

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I was reading somewhere, that the router needs to be open TCP and UDP to communicate with the cloud. But I do not know what that means and how I can open it for several addresses..... Any ideas?