TWY-756-21088 No reponse from team support since 31/07/2014
Solved
Support team detect a failure in my box.
Support send me a new box for replacement
I said i've received the box and wait instruction for backup old to new
No réponse ... mail are include on ticket
New ticket are added at the initial
But no info
Wat appen ??? .....
if a zipabox team support read this, could you give some infos
See attach filed
Thank
Files:
Capture d’écran...
The same problem 
No connection
Real-time notifications may not work
It is still strange that Milan Gulis is behind this exchange of box does not respond to the ticket and not at this call in this forum.
There are two hours he answered a question "How to run a scene with mini keypad"
So I must be excluded
It is still strange that Milan Gulis is behind this exchange of box does not respond to the ticket and not at this call in this forum.
There are two hours he answered a question "How to run a scene with mini keypad"
So I must be excluded
Zipato doesn't read all the topics and i think this one got lost.
Can you please contact them again through support@zipato.com or support.zipato.com.
If they don't reply please post here again...i will try to contact them for you.
Zipato doesn't read all the topics and i think this one got lost.
Can you please contact them again through support@zipato.com or support.zipato.com.
If they don't reply please post here again...i will try to contact them for you.
@HeroS
Thank you for giving me your opinion.
Yesterday after noon I emailed hello@zipato.com and support@zipato.com
I expect an answer
@HeroS
Thank you for giving me your opinion.
Yesterday after noon I emailed hello@zipato.com and support@zipato.com
I expect an answer
And?
And?
Nobody answers
At first I thought it was a serious and effective support, now more than a month it is clear that this is a disaster. I will of course accept that asks me to wait, but at least it prevents me.
So I do not expect anything of the support, and I transferred my modules and rules manually on the new box.
The next incident I fired a mass on the box and I run into another solution.
Thank you for your attention
Nobody answers
At first I thought it was a serious and effective support, now more than a month it is clear that this is a disaster. I will of course accept that asks me to wait, but at least it prevents me.
So I do not expect anything of the support, and I transferred my modules and rules manually on the new box.
The next incident I fired a mass on the box and I run into another solution.
Thank you for your attention
I had a response :
The backup is not possible
I should be warned but this was not done ...
No comments: see my previous message
this post can be closed thank you HeroS
I had a response :
The backup is not possible
I should be warned but this was not done ...
No comments: see my previous message
this post can be closed thank you HeroS
Ok, to bad they can't help you.
Ok, to bad they can't help you.
Replies have been locked on this page!