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Unknown or unsupported device

Guest shared this problem 8 years ago
Solved

Since tomorrow morning all devices are showing as "unknown or unsupported device" in my IOS App. In the Web GUI it works perfect.


Has someone the same problem?

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4 The same problem 0  

Replies (8)

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Wanchaloem Chaiphrom ● 8 years ago

I also got the same issue now on all our iOS here.

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Zipato guru ● 8 years ago

yes right the same problem we need solution zipato !!!


I loosing many clients regarding this bad service

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Guest ● 8 years ago

check my post from tomorrow morning....

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Pero Zovkić ● 8 years ago

Dear All,

We are sorry for the caused inconvenience and thank you for sending us required information.

Our team is working on fixing this issue and I will let you know when it is done.

Please be patient.

Best regards,

Pero

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Zipato guru ● 8 years ago

We are patient as reseller installer and ditributor of zipato Products but our cliets can't be as well this is what zipato have to understand so many issues and bugs since few months ago and this is a badreputation and killing potential for us as installler .


Please assist and we won'tlike to see some bugs and issue like that in the future

loosing IOS APP remote control is really a very big issue !!


Hope that you understand


Thank you Pero

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Pero Zovkić ● 8 years ago

Dear Hani,


Of course, we completely understand your situation.


We would like to inform that we pay special attention on all proposals and criticisms because they are the best indicator of customer satisfaction.


We will do our best in order to resolve this issue as soon as possible.


Best regards,

Pero

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Zipato guru ● 8 years ago

Is the problem the same with Android APP??

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Pero Zovkić ● 8 years ago

Dear Hani,

No, issue was only related to iOS application.

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Guest ● 8 years ago

It works again! Thank you!!!

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Wanchaloem Chaiphrom ● 8 years ago

Still same issue here

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Pero Zovkić ● 8 years ago

Dear All,


Our team has solved this issue. Please try to reinstall application if the issue still persist.


Best regards,

Pero

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Pero Zovkić ● 8 years ago

Dear All,

Our team has solved this issue. Please try to reinstall application if the issue still persist.

Best regards,

Pero

Reply
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