This object is in archive!
What to do in case of reselling the Zipabox to another user ?
Answered
Hi,
what is the procedure in the case of selling the Zipabox to someone else ?
I supposed the box has to be factory reset but its ID needs to be unassigned ?
Thanks for your prompt answer
Best regards
The same question
No connection
Real-time notifications may not work
Send us your Zipabox serial and username with request for hard reset and unassign box from your account.
Send us your Zipabox serial and username with request for hard reset and unassign box from your account.
If You contact Zipato Support they will clear the box from your account id.
If You contact Zipato Support they will clear the box from your account id.
Send us your Zipabox serial and username with request for hard reset and unassign box from your account.
Send us your Zipabox serial and username with request for hard reset and unassign box from your account.
I have resell my Zipabox and I have made a demand for that, Yesterday at 09:30AM and no answer.
The buyer ask me how he can do to use his new box ...
Can you answer to my request please (#PMK-136-62888)
I have resell my Zipabox and I have made a demand for that, Yesterday at 09:30AM and no answer.
The buyer ask me how he can do to use his new box ...
Can you answer to my request please (#PMK-136-62888)
And Zipato says "We’re pretty proud of the fact that we deliver one of the best customer service experiences in the industry"... let me laugh ... I sent an email to support address that was rejected even if I was using the email address registered for my account on my.zipato.com, and still no answer either from hello@zipato.com ... while other home automation box providers usually answer in less than a couple of hours ...
And Zipato says "We’re pretty proud of the fact that we deliver one of the best customer service experiences in the industry"... let me laugh ... I sent an email to support address that was rejected even if I was using the email address registered for my account on my.zipato.com, and still no answer either from hello@zipato.com ... while other home automation box providers usually answer in less than a couple of hours ...
so your email is rejected, but you are expecting an answer anyway?
so your email is rejected, but you are expecting an answer anyway?
Ardillon, please make sure your box is updated with mail adress etc under generall settings
Ardillon, please make sure your box is updated with mail adress etc under generall settings
To be more explicit : I sent first emails to support@zipato.com that were rejected because my email address was indicated as not known by zipato ("Your ticket has not been accepted into the system. This is the support desk for the active Zipato users only. If you are a registered Zipato user, please, send the email from the email address which you have registered with my.zipato.com."), and then I send another to hello@zipato.com to ask to forward my request.
I was surely naively expecting an answer from someone in your company as your support is rejecting my email address saying that it is not registered even if it is the one configured in my account ... So ... how to contact support team to have my box hard reset and account cleared ???
To be more explicit : I sent first emails to support@zipato.com that were rejected because my email address was indicated as not known by zipato ("Your ticket has not been accepted into the system. This is the support desk for the active Zipato users only. If you are a registered Zipato user, please, send the email from the email address which you have registered with my.zipato.com."), and then I send another to hello@zipato.com to ask to forward my request.
I was surely naively expecting an answer from someone in your company as your support is rejecting my email address saying that it is not registered even if it is the one configured in my account ... So ... how to contact support team to have my box hard reset and account cleared ???
Anyway, thanks for your help. :)
Anyway, thanks for your help. :)
You sent the first email to the hello@zipato.com two days ago, and yesterday you were already complaining and laughing to our support. Please, stop "laughing", and "natively expect" that your box should be ONLINE when you want to delete it's data remotely. After you turn on your zipabox and put it online, we will clean it.
You sent the first email to the hello@zipato.com two days ago, and yesterday you were already complaining and laughing to our support. Please, stop "laughing", and "natively expect" that your box should be ONLINE when you want to delete it's data remotely. After you turn on your zipabox and put it online, we will clean it.
Now it can be done in the zipatobox itself isn't? Via unregister? Can someone please confirm this?
Now it can be done in the zipatobox itself isn't? Via unregister? Can someone please confirm this?
Replies have been locked on this page!