zipabox 1 and new app

Rakesh Thadani shared this question 5 months ago
Answered

dear zipato team -


i have the zipabox 1 and i am using the old app.

clear questions :

1. can i use the new app ?

2. how do i install it and make it work ?

3. will ALL devices, settings and routines remain ?


thanks for a clear answer.

best, rakesh

Comments (1)

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2

Hi

in general ZipaBox1 is not supported fully on Zipato V3 platform (new app) since it has a problem with Z-wave module when its firmware is upgraded to the latest beta version (fw > 1.3.93+ is reqauied for V3 platform).

We are working on solving this issue and after it will be solved, you can transfer from V2 to V3 platfrom by following this procedure:

1. Unregistered (Clear owner option) your controller in v2 platform

2. Create v3 account at https://my3.zipato.com/zipato-web/app2login - it is possible to use the same account from v2

3. Under my3.zipato account create System

4. Add server (controller) from step 1 to the System as a Master server - NOTE: Master server can be any Zipato controller but NOT ZipaBox1

5. Add another server to the system as Slave server (Multisever license is required) - optional; NOTE: Slave server can be any Zipato controller.

6. All real devices from v2 will be presented in the System

7. All virtual devices, Scenes, and rules should be re-check by user and re-created if necessary (it is not supported transfer virtual elements from v2 to v3)

Regards

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Thanks for this detailed procedure.


If we follow this procedure does Zipato GRANT that all device / all rules will work ?will I face issues with "limited brands allowed" or "advanced rules functions (rule creator PRO)" ?


in other words, on my current Zipabox 1, what is now paid software functions are included (unlimited devices, rule creator pro). If I purchase a new zipabox, will those functions be retrieved automatically by the above procedure, with no additional costs from my "old zipabox" to the "new Zipabox " ?


Thanks in advance

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Hi

when you migrate your system from V2 to V3, all virtual devices (including rules and scenes) must be re-created. Concerning migrating licenses from V2 to V3, please open a ticket and our support team will check your particuilar case and let you know if it is possible to use the same licenses.

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1

Hi,

What is regarding KNX IP support and its devices migration to V3 platform from Zipato V2? I have over 100 of devices defined, will it be migrated? Does it works correctly?

Thank you!

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1

Hi

at the moment KNX network is not supported on V3 platform, so it is possible to use KNX devices on webUI (V3 platform), only not in the mobile app.

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