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ZIPATILE REGISTRATION
Known
Hi there,
Trying to register new Zipatile
Issues:
- Cannot register device: “start zipatile app first”
- Updated app to 2.1.2 new error: “no virtual network” on phonenumber
- Why do you have different accounts for: - myzipato, forum, support?
Not a very good start…
Can you assist me?
The same problem 
No connection
Real-time notifications may not work
new zipatile. do not try to register first. Go straight to the app section. OTA Upgrade app and upgrade. Once finished go to app repo and upgrade everything. Then restart and register.
I had major issues registering all new z-wave/zigbee Zipatiles without upgrading first.
new zipatile. do not try to register first. Go straight to the app section. OTA Upgrade app and upgrade. Once finished go to app repo and upgrade everything. Then restart and register.
I had major issues registering all new z-wave/zigbee Zipatiles without upgrading first.
Thanks Adrian, thing is the firmware is up to date and all apps are upgraded, really weird that is so difficult to register a new product. And being cloud based is is currently useless...
Thanks Adrian, thing is the firmware is up to date and all apps are upgraded, really weird that is so difficult to register a new product. And being cloud based is is currently useless...
Dear Laszlo,
You don't need to type phone number and location because this settings are already on the server when you first register your Zipatile. After you type your username and password your should leave it till sync pass.
But because you go trough this settings few time you need to clear local cache on your Zipatile.
Go to settings -> app -> Zipato -> clear cache, clear data, force stop -> restart Zipatile.
After next reboot type only your username and password. When wizard will ask you for phone number minimize wizard (home button - bottom circle in center of the screen ).
We will go through this procedure together over ticketing system. I type this solution for others who might have this issue and they are searching for answer over internet.
If this does not work there can be other issues related to network restriction from your side or etc.
For any type of registration problem we recommend to open support ticket.
Dear Laszlo,
You don't need to type phone number and location because this settings are already on the server when you first register your Zipatile. After you type your username and password your should leave it till sync pass.
But because you go trough this settings few time you need to clear local cache on your Zipatile.
Go to settings -> app -> Zipato -> clear cache, clear data, force stop -> restart Zipatile.
After next reboot type only your username and password. When wizard will ask you for phone number minimize wizard (home button - bottom circle in center of the screen ).
We will go through this procedure together over ticketing system. I type this solution for others who might have this issue and they are searching for answer over internet.
If this does not work there can be other issues related to network restriction from your side or etc.
For any type of registration problem we recommend to open support ticket.
Message deleted due to security reasons.
Message deleted due to security reasons.
You need to raise a support ticket not a community ticket.
What you can do is to factory reset the zipatile on the zipatile (not the webui) and then:
Dont register the zipatile on the WebUI as it will not go though fine (based on my experience). You need to do all on the zipatile. Once done you can log in to web ui and it will tell you that you need to set default connection. So go to the controller setting and select WiFi require and WiFi default and remove Ethernet required.
You need to raise a support ticket not a community ticket.
What you can do is to factory reset the zipatile on the zipatile (not the webui) and then:
Dont register the zipatile on the WebUI as it will not go though fine (based on my experience). You need to do all on the zipatile. Once done you can log in to web ui and it will tell you that you need to set default connection. So go to the controller setting and select WiFi require and WiFi default and remove Ethernet required.
HI
I do all the steeps you wrote to me
Factory reset the zipatile on the zipatile (not the webui) and then:
The zipatile work....... but the status on the zipatile is bleu not green color
ThIs is OK ?
KAUFMAN
e-mail: homeetec@gmail.com
+972-509701501
home page: www.homeetec.co.il
skype : kaufman999
___________________________
בתאריך יום ג׳, 11 בספט׳ 2018 ב-11:17 מאת Zipato Support Portal <mailer@3plus.hr>:
HI
I do all the steeps you wrote to me
Factory reset the zipatile on the zipatile (not the webui) and then:
The zipatile work....... but the status on the zipatile is bleu not green color
ThIs is OK ?
KAUFMAN
e-mail: homeetec@gmail.com
+972-509701501
home page: www.homeetec.co.il
skype : kaufman999
___________________________
בתאריך יום ג׳, 11 בספט׳ 2018 ב-11:17 מאת Zipato Support Portal <mailer@3plus.hr>:
Yes, this is what you need. This means that the zipatile fron-end zipato app is locally connected to the back-end.
Job done, you are good to go.
Ticket closed :)
Yes, this is what you need. This means that the zipatile fron-end zipato app is locally connected to the back-end.
Job done, you are good to go.
Ticket closed :)
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