Danalock V3 secure inclusion fails

Martin shared this problem 52 days ago
Known

Hello Zipato support, I have just bought a Danalock V3 and it fails with the message "Secure inclusion Failed...".

Previously i have 2 older Danalock which works good.

I have studied the thread https://community.zipato.com/topic/danalock-v3-not-supported-lock-status-reporting-not-working but nothing helps.

What to do??

Comments (1)

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Which Firmware Version do you use?

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The Zipabox uses fw 1.3.61 and the Danalock V3 uses fw 0.16.0.

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Please update the firmware to the current beta version and try again. Also make sure that Secure Inclusion is activated.

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Hi AP, I tried with installing the latest BETA v1.3.93 but it did not do much good... the other Z-wave nodes stopped working. When trying to install the Danalock V3 the dialogue hanged spinning in the first step "Starting Exclusion...". I tried several times, did synchronization and restart again, etc.

So i had to go back to my original firmware and then the other nodes started working again.


I also got this response from Zipato support on the Ticket i submitted:


Ivan Delac ● 11 hours ago

If you're talking about installing beta fw on your Zipabox1 that wouldn't do much good as it can cause issues with Zwave devices on that older model.

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According to Zipato, Zipabox can't include Danalock V3. I had to upgrade to Zipabox 2 and that works.

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