Zipatile is offline
Need Answer
My controller is offline. Can't go online even after restart.
I don't have any changes last days.
Is this happen only to me or there is a problem with the cloud?
The same question
No connection
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Hello,
Please check the reply in the ticket we're resolving. This is not a cloud problem.
Regards
Hello,
Please check the reply in the ticket we're resolving. This is not a cloud problem.
Regards
New Zipato Zipatile v3.3.1 updated
New Zipato Zipatile v3.3.1 updated
Hi @Erick Baker! What you mean by v3.3.1 updated? I still use v2 platform because of Alexa nad virtual devices issue.
Cheers
Hi @Erick Baker! What you mean by v3.3.1 updated? I still use v2 platform because of Alexa nad virtual devices issue.
Cheers
Same for me... zipatile offline since 5 days
Ticket opened
Same for me... zipatile offline since 5 days
Ticket opened
hi guys,
my zipato working correct for years .... suddenly ofline ....nothing helps .... wtf
who can give me a hint .... how can i get into the zipato ...
what url, protocl whatever.
very annoying
hi guys,
my zipato working correct for years .... suddenly ofline ....nothing helps .... wtf
who can give me a hint .... how can i get into the zipato ...
what url, protocl whatever.
very annoying
Hello,
we have resolved the issue.
If the issue still persists please open a ticket.
BR
Hello,
we have resolved the issue.
If the issue still persists please open a ticket.
BR
I had opened a ticket …. It has worked for 1 or 2 days…
Now the problem appeared again yesterday and today : Master offline
I had opened a ticket …. It has worked for 1 or 2 days…
Now the problem appeared again yesterday and today : Master offline
mine went offline last night. still offline
mine went offline last night. still offline
It is totaly not possible anymore to get controle on de zipato box …..
It is online but i can not switch lights manualy or something …..
Who can help ?????
Sent from iPhone Yo
Op 19 jul. 2021 om 10:00 heeft Zipato Support Portal <mailer@3plus.hr> het volgende geschreven:
It is totaly not possible anymore to get controle on de zipato box …..
It is online but i can not switch lights manualy or something …..
Who can help ?????
Sent from iPhone Yo
Op 19 jul. 2021 om 10:00 heeft Zipato Support Portal <mailer@3plus.hr> het volgende geschreven:
I got the same problem with my zipatile.
I got the same problem with my zipatile.
Hi. I have the same problem with my zipabox 2. Only reset helps. But it happens again and again.
Hi. I have the same problem with my zipabox 2. Only reset helps. But it happens again and again.
Yup
And all devices in my house not reachable anymore or disconneted … i dont know because status of device in de app and webbrowser are incorrect.
It looks as if no communication between box and device is possible anymore….. furthermore i can not check what or how the box is working
Box is in this status useless
I guess any cloud maintenance happend by zipato and that has effect on the rest of the chain
Yup
And all devices in my house not reachable anymore or disconneted … i dont know because status of device in de app and webbrowser are incorrect.
It looks as if no communication between box and device is possible anymore….. furthermore i can not check what or how the box is working
Box is in this status useless
I guess any cloud maintenance happend by zipato and that has effect on the rest of the chain
It looks like global problem
It looks like global problem
Hello,
we are experiencing issue with the V2 server, a small portion of controllers will not come online.
We will fix it accordingly ASAP.
Best regards
Hello,
we are experiencing issue with the V2 server, a small portion of controllers will not come online.
We will fix it accordingly ASAP.
Best regards
Im also offline again
Im also offline again
My zipabox is online but I can't see events every devices since 18.07.2021
My zipabox is online but I can't see events every devices since 18.07.2021
Same here
Same here
Same for me..
Same for me..
No. Again offline
No. Again offline
Again offline
I had a response of zipato guys that they are having problems going to a new cloud server version
I guess as a experienced software builder …. Rollback old version keep customer happy then fix issue and try nee version later !!!!
Again offline
I had a response of zipato guys that they are having problems going to a new cloud server version
I guess as a experienced software builder …. Rollback old version keep customer happy then fix issue and try nee version later !!!!
The thing is - Zipato leave this showing as completed. How on earth is this completed? My ZipaTile reboots every few minutes and is unable to connect...
The thing is - Zipato leave this showing as completed. How on earth is this completed? My ZipaTile reboots every few minutes and is unable to connect...
Topic status is not relevant since the problem periodically repeats. Root for these server issues is being investigated by our admins so please have patience. Cloud was restarted and you can check the controller status now.
Topic status is not relevant since the problem periodically repeats. Root for these server issues is being investigated by our admins so please have patience. Cloud was restarted and you can check the controller status now.
Yes : online now...
Yes : online now...
No possibilities to change status devices….
My box is this way useless …
How can i get in the box and see what is wrong
There is nocommunication between bix and devices
Do i need to add all devices again but why dont i get a offline status on the devices when they are not seen ….. why is the bi directional functionality not working
No possibilities to change status devices….
My box is this way useless …
How can i get in the box and see what is wrong
There is nocommunication between bix and devices
Do i need to add all devices again but why dont i get a offline status on the devices when they are not seen ….. why is the bi directional functionality not working
Zipato is not helping with my problem …..
I can not be that i need to buy a other zwave server to get my lights on in my house …. Really?????
Zipato is not helping with my problem …..
I can not be that i need to buy a other zwave server to get my lights on in my house …. Really?????
I have the same problem and now it is offline and I cannot connect to control my devices
I have the same problem and now it is offline and I cannot connect to control my devices
I am a step further … box is online … can devices switchen but scenes are not running automatically ….. pffff
I am a step further … box is online … can devices switchen but scenes are not running automatically ….. pffff
something strange seems happening.
yesterday I activated the virtual alarm, alarm armed but no red led on the box.
Now if I manually control a device (like tkb plug) the device is working, but no status update in zipabox.
I don't know if it's my zwave network fault.. but started to happen after the latest serve outage.
something strange seems happening.
yesterday I activated the virtual alarm, alarm armed but no red led on the box.
Now if I manually control a device (like tkb plug) the device is working, but no status update in zipabox.
I don't know if it's my zwave network fault.. but started to happen after the latest serve outage.
I have the same problem and now it is offline and I cannot connect to control my devices
I have the same problem and now it is offline and I cannot connect to control my devices
I found a great solution for this problem....... I bought a Homey athom pro.
I found a great solution for this problem....... I bought a Homey athom pro.
Right now also MQTT is not working on a ZipaTile 2. But in my case ZipaTile is online and status of devices is changing according to the real state
Right now also MQTT is not working on a ZipaTile 2. But in my case ZipaTile is online and status of devices is changing according to the real state
Hi,
I can’t change pin to alarm. Can you help me ?
I transferred v2 to v3. My device is Zipabox 2
Temat: New Comment in "Zipatile is offline"
Data: 2022-04-19 21:10
Nadawca: "Zipato Support Portal" <mailer@3plus.hr>
Adresat: "Mariusz Zajączkowski" <mzsosik@interia.pl>;
Hi,
I can’t change pin to alarm. Can you help me ?
I transferred v2 to v3. My device is Zipabox 2
Temat: New Comment in "Zipatile is offline"
Data: 2022-04-19 21:10
Nadawca: "Zipato Support Portal" <mailer@3plus.hr>
Adresat: "Mariusz Zajączkowski" <mzsosik@interia.pl>;
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