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3G module not recognized

Thijs Schreijer shared this problem 8 years ago
In Progress

I have a zipabox, with backup module and 3G dongle (zipato one). I configured the SIM pin codes and APN in the general settings (tested the settings on a Windows system, and they worked).


The 3G device doesn't show in the device manager. Under Backup Module there are only; battery, power mode, and shock sensor entries, but nothing related to the 3G dongle.


When I unplug the ethernet cable from the zipabox, the connection is lost, and the device no longer responds to the web UI.


please advise on how to resolve this.

Replies (4)

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Please contact support / open a new ticket at support.zipato.com.

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created ticket #AKZ-388-30052.

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We have the same problems with our backup module....We wrote to support but nothing appens....help us please

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we have the same problem too

my usb modem is D-link dwm-156

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