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Cannot add nest in Zipato Control Centre

John Wingfield shared this problem 7 years ago
Known

Hi all


I go to add device and then select nest as the network. I follow the link and get the PIN code, but every time I enter the PIN code into the Control centre its comes up with a long winded error message which I have attached to this post.


Can anyone advise what I am doing wrong?

Replies (8)

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Same problem here, anyone a solution??

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Definitely open a support ticket so Zipato will have a look into it.

You will probably need to add your controller serial into the ticket so they can identify.

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May be the brand limit ?

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Hi,

i have Pro...same Problem here.....

Ticket is raised...

regards Helle

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I had that once................ I just deleted the nest, added it again, generate new pin and then it worked.

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Hi Darkwing,

Gen 2 or 1?

regards

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My thermostat is Gen 3, but I had the issue when adding my smoke detectors. Not sure which Gen those are, it says model Topaz 2.7 Probably Gen 2

Edit: smoke detectors are Gen 2

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Hi,

hmmm, I think I could be a Gen 2. Prob...but now the Dev will take care....

regards Helle

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