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"Network not available" when adding a new device on a "fresh" box
Solved
On a completely fresh box (new from the shop, or just reset to facroty default) I have problems adding the first device. I get "Network not available" when adding a device (see screenshot). This happens with all devices. I have tried to add virtual devices, nexa and other devices.
This first happened when I bought the box, and now just after a reset to factory default 30 minutes ago.
I have tried:
- Restarting the box from UI
- Unplugging and plugging in the power again
- Logging out/in on the browser
- Pressing Ctrl+F5.
I don't remember what the solution was the first time I had this problem, but I know that it's reproducable now.
(PS! The device manager shows "-1 devices". I'm not sure if this is related)
Regards,
Erik S.
Files:
network_not_ava...
The same problem 
No connection
Real-time notifications may not work
Have the same problem after Reset Factory and It solved now.
Here what I did:
+ Upgrade to Beta Firmware
+ Switch to Old Version UI
+ Logout
+ Sign in
Don't know what happen, but for me, that's work.
Hope this help
Have the same problem after Reset Factory and It solved now.
Here what I did:
+ Upgrade to Beta Firmware
+ Switch to Old Version UI
+ Logout
+ Sign in
Don't know what happen, but for me, that's work.
Hope this help
The Android app reports "Device not yet supported" on all devices I try to add. This is related to the same problem.
The Android app reports "Device not yet supported" on all devices I try to add. This is related to the same problem.
Have the same problem after Reset Factory and It solved now.
Here what I did:
+ Upgrade to Beta Firmware
+ Switch to Old Version UI
+ Logout
+ Sign in
Don't know what happen, but for me, that's work.
Hope this help
Have the same problem after Reset Factory and It solved now.
Here what I did:
+ Upgrade to Beta Firmware
+ Switch to Old Version UI
+ Logout
+ Sign in
Don't know what happen, but for me, that's work.
Hope this help
Hi Ngoc,
Thank you for your help! You provided me a fix before support managed to respond on my ticket :)
I switched to the old UI and managed to create the device there. After that, I could switch to the new UI and add more devices.
No need to change firmware.
Thanks!
Zipato: This post is marked as "not a problem" by you, but this is absolutely a problem. More than me have this problem, and it's possible to reproduce it.
Regards,
Erik
Hi Ngoc,
Thank you for your help! You provided me a fix before support managed to respond on my ticket :)
I switched to the old UI and managed to create the device there. After that, I could switch to the new UI and add more devices.
No need to change firmware.
Thanks!
Zipato: This post is marked as "not a problem" by you, but this is absolutely a problem. More than me have this problem, and it's possible to reproduce it.
Regards,
Erik
Too quick.. I can only add virtual devices, not Nexa devices. Same error. Still no response from support...
Too quick.. I can only add virtual devices, not Nexa devices. Same error. Still no response from support...
I've just added a new zipabox to my account, updated the firmware to the latest version, but have this same problem: "Network not available" when trying to add a new z-wave device.
- Synchronization with the controller doesn't work.
- Updating the firmware to the latest beta and back, didn't help
- Reset factory settings, signing in/out didn't work.
Any ideas?
I've just added a new zipabox to my account, updated the firmware to the latest version, but have this same problem: "Network not available" when trying to add a new z-wave device.
- Synchronization with the controller doesn't work.
- Updating the firmware to the latest beta and back, didn't help
- Reset factory settings, signing in/out didn't work.
Any ideas?
i have same problem , any one can help me
i have same problem , any one can help me
i have same problem , any one can help me
i have same problem , any one can help me
i have same problem , any one can help me
i have same problem , any one can help me
i have the same problem and there no change ui option that i can see
i have the same problem and there no change ui option that i can see
I have the same problem
I have the same problem
ho lo stesso problema
ho lo stesso problema
I have the same problem with my 433 mhz module. What to do?
I have the same problem with my 433 mhz module. What to do?
I have the same problem. After Reset Factory, I can't adding the first device. I get "Network not available" when adding any device.
I have the same problem. After Reset Factory, I can't adding the first device. I get "Network not available" when adding any device.
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