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zipato offline
Completed
2 night in a row that the server connection is broken, no more rules are launched. green flashing continuously, restarting does not change anything
I like this idea 
No connection
Real-time notifications may not work
Same here. Really annoying. Blocked again inside home while unable to disarm the alarm.
What's going on with the system?
Same here. Really annoying. Blocked again inside home while unable to disarm the alarm.
What's going on with the system?
Same here. It's really frustrating.
Same here. It's really frustrating.
Same here, first problems with Weather, now this :-(.
What's (not) going on!
Same here, first problems with Weather, now this :-(.
What's (not) going on!
Same thing here, cannot do anything and it says it's switched off in control center....
Same thing here, cannot do anything and it says it's switched off in control center....
Yep same here.
Yep same here.
the same in Italy it is not possible to continue like this is unacceptable
the same in Italy it is not possible to continue like this is unacceptable
Hello,
we are experiencing issue with the V2 server, a small portion of controllers will not come online.
We will fix it accordingly ASAP.
Best regards
Hello,
we are experiencing issue with the V2 server, a small portion of controllers will not come online.
We will fix it accordingly ASAP.
Best regards
The same for me (France), since the last night…
The same for me (France), since the last night…
Everything should be fine now.
BR
Everything should be fine now.
BR
It's been way beyond acceptable for a long time now.
It's marvellous: when the cloud goes offline, there seems to be no way to make the box behave rationally. I tried to make the indoor temperature independent of any particular sensor (I have to update the Tado temperatures via the cloud) by creating a virtual meter when synthesises temperature from different sensors, discounting any that have not recently updated. But it appears that the box obtains the values of those meters from the cloud itself. Once the cloud goes offline, nonsense temperatures appear, and the cooling goes off in the middle of a blazing hot summer.
I'm done. I'm way past done.
It's been way beyond acceptable for a long time now.
It's marvellous: when the cloud goes offline, there seems to be no way to make the box behave rationally. I tried to make the indoor temperature independent of any particular sensor (I have to update the Tado temperatures via the cloud) by creating a virtual meter when synthesises temperature from different sensors, discounting any that have not recently updated. But it appears that the box obtains the values of those meters from the cloud itself. Once the cloud goes offline, nonsense temperatures appear, and the cooling goes off in the middle of a blazing hot summer.
I'm done. I'm way past done.
Works now, I was outside working in the garden and when I went insida again it did not flash green anymore!
Nice!
Skickades från E-post för Windows 10
Från: Zipato Support Portal
Skickat: den 21 juli 2021 09:45
Till: Mats Eriksson
Ämne: New Comment in "zipato offline"
Works now, I was outside working in the garden and when I went insida again it did not flash green anymore!
Nice!
Skickades från E-post för Windows 10
Från: Zipato Support Portal
Skickat: den 21 juli 2021 09:45
Till: Mats Eriksson
Ämne: New Comment in "zipato offline"
I'm not going to thank Zipato for fixing something that shouldn't have broken in the first place. A system that fails for hours or days at a time, several times a month, is not usable.
I'm not going to thank Zipato for fixing something that shouldn't have broken in the first place. A system that fails for hours or days at a time, several times a month, is not usable.
Unfortunately still off-line! Even if the Zipatile itself (intermittently) shows "on-line", I can't access it through the web-interface nor the app.
Restart does not even work in the Zipatile menu "restart failed"! Did it then by the power button - but stil not on-line.
Unfortunately still off-line! Even if the Zipatile itself (intermittently) shows "on-line", I can't access it through the web-interface nor the app.
Restart does not even work in the Zipatile menu "restart failed"! Did it then by the power button - but stil not on-line.
Offline
Offline
Same problem again
Same problem again
Same problem again for me to.. it becomes hopeless…
Same problem again for me to.. it becomes hopeless…
Same problem again. We would appreciate an update from Zipato ;)
Same problem again. We would appreciate an update from Zipato ;)
Problem back, worked a while during the day but now constant flash again... Stopped working around 12:4 I think...
Problem back, worked a while during the day but now constant flash again... Stopped working around 12:4 I think...
It's not working for me either. Luckily I have switched most of my home over to another system, but I still have the irrigation, internal sirens, flood sensors, and the outdoor awning on the Zipato - and oh man, on such a hot day we want to provide shade to our house and cannot. Let's see if Zipato censors my post as well. When a tech vendor resorts to censoring posts, you know the quality of service to expect of them. In the meantime, we wait and pray that the Zipatile comes online again.
It's not working for me either. Luckily I have switched most of my home over to another system, but I still have the irrigation, internal sirens, flood sensors, and the outdoor awning on the Zipato - and oh man, on such a hot day we want to provide shade to our house and cannot. Let's see if Zipato censors my post as well. When a tech vendor resorts to censoring posts, you know the quality of service to expect of them. In the meantime, we wait and pray that the Zipatile comes online again.
Again offline
Again offline
C'mon, around 12 hour of full outage after some days of intermittent issues.
Zipato what's happening?
C'mon, around 12 hour of full outage after some days of intermittent issues.
Zipato what's happening?
I have the same problem and now it is offline and I cannot connect to control my devices
I have the same problem and now it is offline and I cannot connect to control my devices
Offline again. In more than 5 years with zipato this is the worst month ever.
An the worst is that the team neither try to explain what's happening or even apologize for the bad service.
Offline again. In more than 5 years with zipato this is the worst month ever.
An the worst is that the team neither try to explain what's happening or even apologize for the bad service.
Very very annoying, i cannot disarm...
Very very annoying, i cannot disarm...
Hello,
we are working on getting the my3.zipato server working again.
We apologize for the inconvenience.
Best regards
Hello,
we are working on getting the my3.zipato server working again.
We apologize for the inconvenience.
Best regards
Hope that also v2 will be brought online as well
Hope that also v2 will be brought online as well
Again again and again OFFLINE.
The next box will be not with you guys...
Again again and again OFFLINE.
The next box will be not with you guys...
And the V1
And the V1
I am on zipato V1.
For me, the light is green (not blinking) but no order is executed when triggered.
Does anyone experience the same situation?
I am on zipato V1.
For me, the light is green (not blinking) but no order is executed when triggered.
Does anyone experience the same situation?
Still offline!!!
Still offline!!!
Still offline here too
Still offline here too
Still not working this morning.
The green light is still steady but no order is being executed.
Can anyone from Zipato explain what is going on?
Is it a global problem?
Are you working on solving it?
Any work around?
Thanks for your help^.
Still not working this morning.
The green light is still steady but no order is being executed.
Can anyone from Zipato explain what is going on?
Is it a global problem?
Are you working on solving it?
Any work around?
Thanks for your help^.
Back online again. Not sure about Alexa. I'll find out this evening.
Back online again. Not sure about Alexa. I'll find out this evening.
Still offline. Is it a problem for all users Zipato?
Still offline. Is it a problem for all users Zipato?
My box is still offline. Do I have to do something with it?
My box is still offline. Do I have to do something with it?
Here we go again. Box offline from an hour.
Here we go again. Box offline from an hour.
My box just went offline.
My box just went offline.
my zipamicro is offline again.
I'm sorry to say it, but this situation has become absurd and ridiculous. I don't understand if it depends on incompetence or arrogance.
You can't treat your customers that badly.
I hope someone gives an exhaustive answer not the usual bullshit.
Thanks good evening everyone
Michael
iSmartHome
my zipamicro is offline again.
I'm sorry to say it, but this situation has become absurd and ridiculous. I don't understand if it depends on incompetence or arrogance.
You can't treat your customers that badly.
I hope someone gives an exhaustive answer not the usual bullshit.
Thanks good evening everyone
Michael
iSmartHome
Same here, alarm went off this morning. No connection with server.
Had to use the "kill switch". Neighbours not happy.
Same here, alarm went off this morning. No connection with server.
Had to use the "kill switch". Neighbours not happy.
Same here, offline again. It's happening every couple of days. Zipato where are you?
Same here, offline again. It's happening every couple of days. Zipato where are you?
Same here... Both controllers (ZM & ZT) offline...
Same here... Both controllers (ZM & ZT) offline...
Same Here ... Germany :-(
Same Here ... Germany :-(
Any chance to have it resolved quickly?
No way to disarm alarm remotely is a big issue.
Any chance to have it resolved quickly?
No way to disarm alarm remotely is a big issue.
Worst than ever, alarm do not started when the door has been opened while box is offline.
Usually it worked aslo offline but not today.
The system has become totally unreliable, as both alarm and home automation.
A clear explanation from zipato team about what's happening and how they are going to fix it is needed.
Worst than ever, alarm do not started when the door has been opened while box is offline.
Usually it worked aslo offline but not today.
The system has become totally unreliable, as both alarm and home automation.
A clear explanation from zipato team about what's happening and how they are going to fix it is needed.
Today controller is offline. AGAIN!!!
we need a solution. Urgently
This is happening at least twice every week.
Today controller is offline. AGAIN!!!
we need a solution. Urgently
This is happening at least twice every week.
Dame here, just flashing green.
Lucky myself I changed two years ago to a much more reliable system.
But my blinds are still controlled by the Zipabox. Seems to be time to switch complete.
Dame here, just flashing green.
Lucky myself I changed two years ago to a much more reliable system.
But my blinds are still controlled by the Zipabox. Seems to be time to switch complete.
Hi, Same issue !! I just had a water flood and my scenario was to cut the power to my washing machine and the power zwave device is not accessible manualy and I cannot restart my equipment since the zipato servers are KO! Great, it's decided I switch the rest of my zwave to jeedom. Shame on zipato !!
Hi, Same issue !! I just had a water flood and my scenario was to cut the power to my washing machine and the power zwave device is not accessible manualy and I cannot restart my equipment since the zipato servers are KO! Great, it's decided I switch the rest of my zwave to jeedom. Shame on zipato !!
Which system do you guys changed? HC3 is a good option?
Regards
Camilo
Which system do you guys changed? HC3 is a good option?
Regards
Camilo
Since Zipato backend is completely unreliable and customer communications non-existent (and beleive me, I am a managed services delivery professional -> business-critical systems), there is no way I can trust this brand for managing home-critical applications. Rule number ONE when you have incidents is to continuously inform the customer and not the other way around. Here, it seems to be more of "management by hope" or worse - just disregarding from customer needs (remember where the money comes from...). Please take a serious look at ITIL!
So, I have actually spent a few days now learning Home Assistant - and that's where I am going. Sad to say Zipato because I loved your Zipatile (have 2 of them) but your offering is not only about selling products - it's also about providing services. And this does obviously not work, and has not done for years...
Bye bye
Since Zipato backend is completely unreliable and customer communications non-existent (and beleive me, I am a managed services delivery professional -> business-critical systems), there is no way I can trust this brand for managing home-critical applications. Rule number ONE when you have incidents is to continuously inform the customer and not the other way around. Here, it seems to be more of "management by hope" or worse - just disregarding from customer needs (remember where the money comes from...). Please take a serious look at ITIL!
So, I have actually spent a few days now learning Home Assistant - and that's where I am going. Sad to say Zipato because I loved your Zipatile (have 2 of them) but your offering is not only about selling products - it's also about providing services. And this does obviously not work, and has not done for years...
Bye bye
Dear Zipato Team,
We, your customers, deserve an explanation about what is going on. For weeks we have had problems with servers, we can not sync our rules, we can not access to weather information, and many other problems.
Silence means that either you do have not a solution or you don't care about it, I don't know which is worse.
If you don't provide us urgent information will mean that you force us to abandon Zipato. It is up to you.
Best Regards
Gerardo
Dear Zipato Team,
We, your customers, deserve an explanation about what is going on. For weeks we have had problems with servers, we can not sync our rules, we can not access to weather information, and many other problems.
Silence means that either you do have not a solution or you don't care about it, I don't know which is worse.
If you don't provide us urgent information will mean that you force us to abandon Zipato. It is up to you.
Best Regards
Gerardo
Today...still offline again :(
Today...still offline again :(
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